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All requests for returns must be made within 14 days of ship date. Merchandise must be unworn and in perfect condition, with tags attached. Bird reserves the right to deny credit if returned merchandise does not meet return policy requirements. All sales of jewelry, candles, perfume, lingerie, socks, or any items with a 60% or greater discount are FINAL.

At this time, our website is unable to accommodate exchanges. You will have to make a new purchase online if you need a different style, size, or color. To return the item you wish to exchange, please follow return procedures.

You may return your item(s) using a trackable shipping method of your choosing. Please note you will be responsible for any return shipping charges. Pending return approval, all refunds will be made using the same method of payment of original purchase. We will credit the value of the merchandise and taxes charged. Shipping and handling is non-refundable. Please allow 3-5 days after return delivery for Bird to process your refund.

To begin your return request, please fill out the form below.